Resolving consumer disputes online
In the event of a consumer dispute, the consumer can turn to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution organisations:

CNIACC – National Centre for Information and Arbitration of Consumer Disputes
Tel: 213 847 484
E-mail: cniacc@unl.pt

Lisbon Consumer Conflict Arbitration Centre
Tel: 218 807 000 / 218807030
E-mail: juridico@centroarbitragemlisboa.pt